Please Read the Tag attached to your Luggage and Dont forget to keep a picture from that tag and keep it safe for reference.
usually Warranty comes for a period of 6 to 1 Year and it covers all the damages due to manufacturing defaults and it ***wont*** cover any kind of mishandling or currier damages in this case only zipper, logo and wheels are replaceable.
scenario No1: Customer purchased a luggage set which it covers 1 year warranty and he wants to travel to to Europe and after he reach to his destination he finds out the shell is broken from body, so he want to claim his warranty, in this case the issue happened because of Airline mishandling so, what he needs to do is to request from Pigeon Luggage to send him his purchase invoice and with evidence and documents send the details to Airline agency to claim his insurance for Luggage.
scenario No.2: customer who purchased the luggage from pigeon luggage Authorised sellers or Pigeonluggage.com have used the luggages for few weeks or month and wheels are not working properly or zipper comes of during the proper use he can Claim pigeon luggage and ask for warranty, after sharing documents and pictures with Email he can visit one of Pigeon branches in UAE and get a replacement or Maintenance for luggage instantly.
scenario No.3: he has used the luggage with in the warranty period and damage accrued in luggage parts and body shell get destroyed without any misleading or inappropriate use he can simply claim with invoice and documents.
scenario No.4: customer throw the luggage from 10th floor and want to request for warranty claim, in this case warranty will not apply and he cant claim.
*airline luggage damage is not under warranty only for logo, zipper, wheels, zipper can be replaced
*any damage during warranty period with proper use of luggage is